WORK IN ACTION · CASE STUDIES

What changed for the teams I worked with

Explore how these experiences were shaped around two different needs: redesigning Launch Club’s member program and helping Vodafone Albania’s leaders practice honest feedback.

The organization: Jeff Walker’s Launch Club
The challenge: Align a capable team around what comes next.
My contribution: Design and facilitate the change journey.
Reported outcome: Member retention 1.2 → 1.7 years, Net Promoter Score 65 → 69, member satisfaction 77% → 86%.

The organization: Vodafone Albania
The experience: A People Leader’s Lab for 103 people leaders, Tirana, February 2026.
The principle: Help people experience honesty as an expression of care.
Reported outcome: For the first time, all feedback was submitted before the deadline.

LET’S DESIGN THE RIGHT EXPERIENCE

Tell me what your team
is working through.

Bring the challenge, the hope, or the question you keep returning to.
We’ll explore what would be useful.

Discuss your team’s challenge You do not need a finished brief to begin.

What changed for the teams I worked with

A more flexible program.
A shared way forward.

Honest feedback.
Delivered with care.

Tell me what your team
is working through.

What changed for the teams I worked with

A more flexible program.A shared way forward.

Honest feedback.Delivered with care.

Tell me what your teamis working through.

A more flexible program.
A shared way forward.

Honest feedback.
Delivered with care.

Tell me what your team
is working through.